Insurance

Frequently asked Questions

Choose from the list below for answers to the most frequently asked questions.

If a subject on which you would like clarification is not in this list, contact us.

  • Civil Liability and Damage Insurance

    With our partner Groupama, you benefit from all-risk insurance during your rental. In the event of an accident/damage responsible or without an identified third party, an irreducible excess per claim of 2,500 euros is applied (same for theft or attempted theft).

  • Excess Reduction – your Peace of Mind Pack (option)

    You can reduce the irreducible excess from 2500 euros to 750 euros by adding an additional 20€/day to your rental (with a minimum of 140€ including tax).

  • Mechanical Assistance 0 KM 24/7

    In the event of a breakdown, you benefit from 0 KM mechanical assistance. If the camper van breaks down and your stay is interrupted, your repatriation will be organized at our expense.

  • Excellence Assistance – operating assistance – 24/7

    With our exclusive partner, Star Mobil Services, benefit from the knowledge and expertise of technicians 24/7 to support you in the use of the motorhome equipment. How do I change a gas bottle, I don't have hot water, my refrigerator is not cold? Don't spoil the pleasure of motorhome use for only 3 euros / day (cost included by default in the final price).

  • Personal effects theft insurance - vehicle break-in damage

    Protect your personal belongings against theft! Have our Personal effects theft insurance at €5/day, your personal contents are reimbursed in the event of theft inside the vehicle (up to €2,000).