Deposit and Cancellation

Frequently asked Questions

Choose from the list below for answers to the most frequently asked questions.

If a subject on which you would like clarification is not in this list, contact us.

  • What are the bail conditions?

    The campervan deposit is 2,500 euros (or 750 euros with the tranquility option) and is used to cover additional rental costs:

    • Restoration costs + administration fees
    • Fuel supplement
    • Additional km
    • Additional rental days
    • Cleaning fees

    Under no circumstances is a vehicle rented without a security deposit.

    The security deposit is made by credit card in the name of the tenant. This is a pre-authorization, the amount of which is not debited from your account. We advise you to contact your banking organization to increase the spending limit authorized on your card).

  • How do I cancel my reservation?

    To cancel your motorhome rental you must contact us either by telephone at +33 969 393 209 (non-premium rate call) or by e-mail: contact@evasia.com.

  • Are there cancellation fees?

    If you wish to cancel your reservation before your departure, you will be charged a cancellation fee on the cost of the trip:

    • 30% for more than 30 days before departure
    • 40% from 29 to 21 days before departure
    • 60% from 20 to 15 days before departure
    • 100% 14 days or less before departure

    You can take out our cancellation insurance which amounts to €7 per rental day and which covers you up to the amounts you have paid until the day of departure and under certain conditions.

    To be validated, this option must mention the complete list of occupants of the motorhome and the entire price of the Cancellation Option must be paid. You can find all the terms and conditions in our General Terms and Conditions.

    There is no reason for reimbursement for any rental shorter than the duration provided for in the reservation, in the event of a delay in picking up the vehicle, in the event of failure to pick up the vehicle at the scheduled start time of the rental, or in the event of cancellation made after the rental departure day.

  • Principle of security deposit with our partner SWICKLY

    Swikly is an extra-secure solution that simply allows you to deposit your deposit, without debit or impact on your ceiling.

    • French and foreign cards accepted
    • The card's banking limit is not affected and money is not debited.
    • The deposit is automatically lifted by SWICKLY if no additional rental invoice must be issued and paid upon return.
    • The amount of the deposit depends on the insurance excess retained: €2,500 or €750 (you can still modify your insurance excess until departure)
    • Bank security deposit fees are charged by SWICKLY*

    (*): Prices as of 01/01/2022 for SWICKLY bank charges subject to change without notice. Deposit €2500 = €9.99 including VAT costs. Deposit €750 = €0 including VAT costs.